Plan Your Visit

The box office is open and available from 11am – 4pm, Tuesday through Sunday.

Phone: (312) 753-3210 x102

On event days, the box office opens for will-call service 1 hour prior to curtain, and remains open until 30 minutes after the show has started.

Will-Call Services

• Ticket Collection: Guests who have chosen “collect my tickets at the box office” will have their tickets ready for pickup under their last name.
• Ticket Reprints: Any guest who is not able to locate their e-ticket(s) can have them printed on-demand at the will-call windows.
• Rush Tickets and In-Person Sales: If rush tickets are available for a production, they can be purchased at the will-call windows beginning one hour prior to curtain. Guests are welcome to purchase tickets in-person for any of our events during this time.

Please note: Box Office staff may give priority to guests attending that day’s performance over guests purchasing tickets for different days/times.

The Studebaker Theater $8 ticket fee is applied to all sales, including in-person transactions.

At Studebaker Theater we value accessibility and welcome all visitors on the physical and neurological spectrum. We are committed to creating an inclusive and welcoming environment for all patrons, staff, and performers and recognize that equal access to our events is essential to community engagement.

As a venue located within a historically preserved structure, we face architectural limitations that affect the scope and timing of some accessible features. Our Landmarked status restricts that some landings, aisles, and common areas remain unaltered. However we are able to offer a host of accessible services which are available in our theater that include the following:

Wheelchair Accommodation: The Studebaker Theater offers wheelchair accommodation of both the Orchestra and Balcony. Wheelchair accommodations can be found on our seating maps here: Orchestra ADA Seating Map and Balcony ADA Seating Map.

Guests who have noted an accommodation on their customer profile can access these seats and purchase online. Guests can also call the box office and place their order directly with our staff.

Swing-Arm Seat: Guests who use a mobility device, such as a walker or cane, may benefit from securing a swing-arm seat. These seats are located on the Orchestra level in rows K and M on the side aisles. The armrests swing open to allow greater access to the row. Guests are encouraged to contact the box office for more information.

Assisted Listening Devices: ALDs are available at no charge to patrons and may be secured from the box office staff or House Manager and must be secured with a driver’s license or state ID.

Please contact the box office directly for any other accommodation request, at tickets@fineartsbuilding.com or (312) 753-3210 x102

Refunds:
There are no refunds for tickets purchased to Fine Arts Building events or through the Fine Arts Building Box Office. Instead, tickets may be exchanged into the same event occurring at a different date and time. However, in the instance of event cancellation or event reschedule, ticket buyers will receive official notification and procedures from our Box Office regarding these types of specific refund scenarios.

In the event of a reschedule, ticket buyers have 5 days to reply to Fine Arts Building official communications indicating they would prefer to receive a refund rather than be rescheduled. After this window of time refunds for rescheduled events will no longer be offered

Exchanges:
Not all ticket exchanges can be accommodated as they are subject to availability. If we are able to accommodate a ticket exchange, an exchange fee and/or upgrade charge and any relevant taxes will apply. Available ticket prices and fee structures apply at the time of sale. Guests may exchange their tickets up to 24 hours before the original ticketed event. Missed events do not qualify for exchange. Exchanges are at the discretion of the Box Office and subject to availability.

Do I need to print my tickets?

You may print the PDF tickets that were emailed to you at home or display the barcode on your smartphone. Our ushers are happy to scan your tickets either way.

To expedite the entry process, all guests are encouraged to charge their phones and have the brightness levels on high for easy scanning

I never received my e-tickets.

Don’t worry, our box office is happy to print tickets on-demand for guests who may have lost their tickets or have never received their e-ticket email.

Upon arrival, all guests will be required to follow all security protocols and screenings, including passing a bag check and metal detectors in order to enter the Studebaker Theater.

Bag Policy

To ensure the safety, comfort, and enjoyment of all patrons, we maintain the following bag policy for the Studebaker Theater:

• All bags will be inspected by security upon arrival. 
• Bags up to 14” x 20” x 8” are permitted – approximately the size of a backpack or tote bag.
• Bags and other items that exceed 14” x 20” x 8” are prohibited. This includes items such as luggage, packages, gear, and equipment.

Prohibited Items

To ensure the safety and comfort of all patrons, staff, performers, and guests, Fine Arts Building and Studebaker Theater prohibit visitors from entering with any of the following items:

• Bags and other items that exceed 14” x 20” x 8”, including luggage, packages, gear, and equipment
• Outside food and beverage, including but not limited to alcohol
• Cameras (photo or video), professional camera equipment (tripods, monopods, etc.), and/or audio recording equipment of any kind
• Firearms, ammunitions and explosives, bladed items, or weapons of any kind
• Any other items deemed unsafe by management

There are no coat or bag check facilities available at the Studebaker Theater.

To ensure the safety, comfort, and enjoyment of all patrons, we maintain the following bag policy for the Studebaker Theater:

• All bags will be inspected by security upon arrival. 
• Bags up to 14” x 20” x 8” are permitted – approximately the size of a backpack or tote bag.
• Bags and other items that exceed 14” x 20” x 8” are prohibited. This includes items such as luggage, packages, gear, and equipment.

To ensure the safety and comfort of all patrons, staff, performers, and guests, Fine Arts Building and Studebaker Theater prohibit visitors from entering with any of the following items:

• Bags and other items that exceed 14” x 20” x 8”, including luggage, packages, gear, and equipment
• Outside food and beverage, including but not limited to alcohol
• Cameras (photo or video), professional camera equipment (tripods, monopods, etc.), and/or audio recording equipment of any kind
• Firearms, ammunitions and explosives, bladed items, or weapons of any kind
• Any other items deemed unsafe by management

If you think you may have lost a personal item while attending an event in our space, we encourage you to contact the Audience Services team at (312) 753-3210 ext.103.

The Fine Arts Building is located in the heart of the South Loop and has many delicious dining options located within steps of our building. Below is a map with some staff favorites in the neighborhood.

Cindy’s Rooftop: 12 S Michigan Ave (13th Floor of the Chicago Athletic Association)

• Rated “One of the Best Rooftop Bars in Chicago” by Conde Nast Traveler, with beautiful views of Lake Michigan, Grant Park, and the Chicago skyline. The extensive beverage menu includes award-winning cocktails, biodynamic wines, and spirit-free cocktails, complementing the food menu and creating an unforgettable experience.

The Gage: 24 S Michigan Ave

• One of Chicago’s most booked restaurants — effortlessly blending European influence with American style. The Gage serves refined, rustic fare complemented by an innovative libations program in a lively, convivial setting.

Miller’s Pub: 134 S Wabash Ave

• A Chicago institution, every day thousands of customers come to this multi-level 270-seat restaurant and bar to enjoy the extensive menu, honest prices, and friendly service amidst cozy dark wood and stained glass.

Maharaj Indian Grill: 333 S State St Unit C13

• Classic and contemporary Indian dishes. Open daily with lunch specials available.